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Harpo New York, NY
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Frequently Asked Questions

Products


Answer Q: There are a lot of dog treats on the market. What makes A Dog's LifeTM brand dog treats the best?
A: A lot of treats are labeled with friendly sounding terms like "natural" and "organic" but in actuality they aren't made with human-grade ingredients (ie. they contain fillers and other nasty stuff), they are only partially made with natural ingredients, or they are made outside the U.S. A Dog's LifeTM treats are hand-baked in small batches with 100% natural, local, human-grade ingredients. In addition, A Dog's LifeTM is the first and only dog food company to shamelessly promote its packaging with pictures of its customers.
Answer Q: What does "organic" mean?
A: Organic food is produced according to legally regulated standards. For crops, it means they were grown without the use of pesticides or artificial fertilizers. For animals, it means they were reared in a humane way without the routine use of antibiotics or growth hormones. Also, organic food is produced without the use of genetically modified organisms (GMO). Organic food contains the stuff we need (beneficial minerals, essential amino acids and vitamins), without the bad stuff that we don't need (artificial colors, flavors, BHA, hydrogenated fats, pesticides, preservatives, by-products, genetically modified crops). Organic farmers don't use chemical fertilizers that pollute our waters and are linked to higher rates of cancer.
Answer Q: How can I buy A Dog's LifeTM treats?
A: A Dog's LifeTM is available in over 2,500 specialty pet stores and natural grocers, as well as leading e-tailers. Please visit our Retailers section to see where to buy. If you are interested in custom treats, you can learn more here. If you are a retailer interested in carrying A Dog's LifeTM, please contact us at info@adogslife.net.
Answer Q: Are you working on additional flavors and products?
A: Yes. If you would like us to notify you when we launch new products, join our mailing list.

Labels

Answer Q: How can I get my dog's picture on A Dog's LifeTM label?
A: The first step is to brush up on the photo guidelines and upload your dog's picture. While there are no specific criteria for the labels, we look for a variety of hometowns, dogs, and lifestyles on each collection of labels. We also look for originality and of course, popular opinion. To see the current popular opinion, or to cast your vote, go to our gallery.
Answer Q: How do you pick a photo for the labels?
A: The labels are selected for authenticity, originality and of course, popular opinion. To see the current popular opinion, or to cast your vote, go to our gallery. We allow one vote per computer, so get out the vote by referring friends and family to the gallery: Photo Gallery
Answer Q: What happens if my photo gets chosen for a label?
A: If we choose your photo to be printed on one of our labels, you and your dog will receive a free bag of A Dog's LifeTM treats, customized with your winning dog on the package and bragging rights around the neighborhood!
Answer Q: If my picture isn't selected, can I still order treats customized with my dog's picture on it?
A: Yes, we offer My Dog's Life custom packaging, the perfect gift for any occasion or for bragging rights around the neighborhood. For retailers, it's a great way to brand your store. For more info, go to: My Dogs Life

Uploading Photos

Answer Q: How do I upload and post a photo to the gallery?
A: To post a photo to the gallery you must first register for a free account. This account will let you come back at any time to edit your profile and change and update all your photos. We ask that you limit your submissions to 2-3 photos at a time so as to not crowd the gallery with the same dog.
Answer Q: What can I post to the gallery?
A: Any photos of dogs are acceptable. You and or other distinguishable people cannot be included in the photograph.
Answer Q: What should I NOT post to the gallery?
A: (1). You cannot submit copyrighted material.
(If you did not take the photo yourself please do not post it to the gallery).

(2). You cannot post pictures of dogs in compromising situations.
(Your submission will be discarded if your dog appears in any sort of danger).

(3). Material containing sexual context of any kind is unacceptable.
Answer Q: What format and resolution should the photo be?
A: Only good quality photos can make it onto our labels. Color and black and white photos are both acceptable. Save your photo as a .JPG in RGB image mode (not CMYK). Use the lowest compression (or highest quality) setting possible. High compression will make a smaller file size, but will blur your photo and we won't be able to use it.

Make sure your photos have at least 300 dpi and are at least 5.25"(w) X 2.5"(h) - or 1,575(w) x 750(h) pixels, also at 300 dpi. Your file size should be over 1,000K (Kilobytes).
Answer Q: Do you accept non-digital pictures?
A: Unfortunately, we cannot accept non-digital pictures at this time. If you would like to submit a non-digital picture, you can scan the picture into a digital file and submit it.
Answer Q: Can I email you my dog's picture?
A: Sorry, but due to the large number of submissions we get, photos emailed directly to the company will not be accepted. Follow the photo submission guidelines to upload your photo online.
Answer Q: How do I delete a photo?
A: Note that you can only delete a photo before it has been posted to the gallery. If your photo hasn't been posted (ie. approved) yet, follow these steps:
(1). log in to with your account (email address and corresponding password).
(2). Click on "My Photos." Find the photo you would like to delete and click on the thumbnail.
(3). This will bring you to the photo details page where you can click the "delete" option.
(4). This will prompt a confirm delete message in which you'll need to approve. Click "confirm delete".
Answer Q: What happens to the copyright of a photo I submit?
A: Before you submit any photos to A Dog's LifeTM, you will be asked to agree to our copyright waiver:I acknowledge that and agree that I have the exclusive right and authority to grant this license to use the material I submit to A Dog's LifeTM. I hereby grant to A Dog's LifeTM the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, distribute and display any photographs or other materials submitted by me and to incorporate the photographs or other materials now or at any time in the future, including without limitation, in labels, magazine advertisements, websites and other media or technology. I agree that there are to be no fees, commissions or royalties paid to me for use of the photograph or other materials I submit to A Dog's LifeTM. A Dog's LifeTM is not responsible for lost or damaged photos. Photos will not be returned.

Miscellaneous

Answer Q: I lost my password to login to my account, what do I do?
A: Simply go the gallery login and click the link "forgot password." Enter your email address and you should receive your password in an email. Please attempt to only retrieve passwords for your own account.
Answer Q: I work with a pet-related charity. Is there a way A Dog's LifeTM can support it?
A: We share a strong commitment to supporting pet-related charities. Please send us as much information as you can about your specific cause, event details, website, or other relevant information about your organization's mission: info@adogslife.net.

Have a question that you don't see here? Email us at: info@adogslife.net

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